PRIVACY POLICY
Privacy Policy
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or contact us for gas stove and gas hob repair services.
By using this website, calling us, or submitting your details through any form, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect limited personal information only to provide service and support. This may include:
Your name
Phone number
Email address
Location or service area
Appliance issue details
Communication records (call, WhatsApp, or email)
We do not collect sensitive personal information such as bank details, passwords, or government ID numbers through this website.
How We Use Your Information
The information collected is used only for service-related purposes, including:
Booking and scheduling repair services
Contacting you regarding service requests
Providing customer support and follow-ups
Improving our service quality and response time
Internal record keeping
We do not sell, rent, or trade your personal information to third parties.
Call & Communication Recording
Calls or messages may be recorded or stored for quality assurance, training, and service verification purposes.
This helps us improve customer service and resolve disputes if any.
Cookies & Website Usage Data
Our website may use basic cookies or analytics tools to understand visitor behaviour, such as:
Pages visited
Time spent on the site
Device or browser type
This data is used only to improve website performance and user experience.
You may disable cookies in your browser settings if you prefer.
Information Sharing & Disclosure
We may share your information only in the following situations:
With service technicians for completing your repair request
When required by law or government authorities
To protect our legal rights or prevent misuse
We do not allow unauthorized access to your information.
Data Protection & Security
We take reasonable technical and administrative measures to protect your personal information from:
Unauthorized access
Misuse or disclosure
Loss or alteration
However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to third-party platforms such as WhatsApp, call services, or maps.
We are not responsible for the privacy practices of these external platforms.
We encourage users to review the privacy policies of third-party services they use.
Children’s Privacy
Our services are intended for adults only.
We do not knowingly collect personal information from children under the age of 18.
Consent
By using our website, submitting your details, or contacting us for service, you consent to this Privacy Policy and agree to the collection and use of information as described.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will be effective immediately once posted on this page.
We recommend reviewing this page periodically.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the details provided on our Contact Us page.
Transparency Statement
This website operates as an independent gas stove repair service platform and follows ethical data handling practices to ensure customer privacy and trust.